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RE: FN-FORUM Re: [ OT ] physics question...
date posted 11th January 2003 08:14
Veering slightly further OT here ... When my mother had a serious stroke
a few months back, the Doctor in the A&E department was Indian and when
he was trying to explain to us what had happened, what her chances were,
etc I was having to ask him to repeat virtually everything he said -
this was nothing to do with his command of the English language, it was
just that his voice was so heavily accented I simply couldn't understand
him. Whilst I'm not necessarily questioning the ability of anyone in
these situations (although someone at the hospital, not necessarily this
doctor, did finally manage to mis-diagnose my mother!), the language
barrier can often present unnecessary problems.
-----Original Message-----
From: [EMAIL REMOVED]
[EMAIL REMOVED] On Behalf Of Lists
Sent: 10 January 2003 20:55
To: [EMAIL REMOVED]
Subject: Re: FN-FORUM Re: [ OT ] physics question...
I had a similar experience. I've always dealt with Ireland and still do
for business calls. But I had to call about a home machine for a client.
I got India and even though the girl was really helpful, we talked at
cross-purposes for ages (I just wanted the latest drivers for the NIC
and sound card and couldn't find them on the Web site). In the end we
resorted to email - I just used very formal and correct English and we
did OK. It took three days, though!
The moral is - buy Optiplex or Precision, not Dimension, if you want to
use Dell support.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kathy
http://www.vendetta.co.uk
DNRC Minister for Useful but Irritating Information and Trivia
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
----- Original Message -----
From: "Andy Macnaughton-Jones" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Friday, January 10, 2003 7:10 PM
Subject: RE: FN-FORUM Re: [ OT ] physics question...
> My uncle (who's not technically competant) wasted 30 mins on the phone
> to dell tech support who have now moved their tech support from
> Ireland (which was nice) to India - you can't understand what's being
> said, the level of English is ok, but when you ask questions in a way
> that they don't understand it gets very complicated. Some of this is
> obviously down to training but he basically gave up with their
> "helpful" suggestions (like his CDRW wouldn't work (it reads but won't
> write) so they suggested going into the BIOS and changing the boot
> order - go figure - first I've ever heard of it !) and they're having
> to collect it. It makes me think twice about recommending Dell to
> other people because although I know the machines are first rate and
> build quality generally good, when it comes to the after sales
> support, I'm not so sure.
>
> -----Original Message-----
> From: Lists [EMAIL REMOVED]
> Sent: 10 January 2003 18:08
> To: [EMAIL REMOVED]
> Subject: Re: FN-FORUM Re: [ OT ] physics question...
>
>
> I dunno. There's plenty that overseas developers can do very well, but
> also stuff they can't - like give effective support in another
> language or write documentation (a not-to-be-mentioned software house
> outsourced some of their user guides to India, so the home team had to
> rewrite them
> - took twice as long as if they hadn't outsourced it and cost more).
>
> BT is encouraging the outsourcing of call centres (apparently they
> think they'll get an opportunity to sell comms links...)
> +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> Kathy
> http://www.vendetta.co.uk
> DNRC Minister for Useful but Irritating Information and Trivia
> +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> ----- Original Message -----
> From: "Andy Macnaughton-Jones" [EMAIL REMOVED]
> To: [EMAIL REMOVED]
> Sent: Friday, January 10, 2003 5:44 PM
> Subject: RE: FN-FORUM Re: [ OT ] physics question...
>
>
> > I think we're seeing a medium term effect. When companies realise
> > that
>
> > it's not just costs that are important because they get scr3wed over
> > by cheap/foreign outsourced companies then they'll come back to more
> > local suppliers. It's not the same as with a comodity like
> > sportswear where you've got something that an "unskilled" labourer
> > can make - as software gets ever more complex they're going to find
> > that as technologically advanced as they'd like to think they are,
> > you're going to need highly trained, highly specialised developers
> > and engineers to implement the solutions that companies expect and
> > you're not going to get that with all of the outsourced companies.
> >
> > -----Original Message-----
> > From: Marion Chappell [EMAIL REMOVED]
> > Sent: 10 January 2003 17:25
> > To: [EMAIL REMOVED]
> > Subject: Re: FN-FORUM Re: [ OT ] physics question...
> >
> >
> >
> > > ... they have just transferred my project to India...
> >
> > There's a one-page article in tomorrow's Economist: 'Outsourcing:
> > America's pain, India's gain'. It says the "export revenues of
> > India's
>
> > software services market reached $6.2 billion last year, up from
> > under
>
> > $500m in the mid-1990's".
> >
> > Further, "from mid-2001, they put a freeze on investments in
> > software development centres and recruitment. Instead, an aggressive
> > marketing campaign was launched to boost the image of India as an
> > outsourcing location...".
> >
> > Marion
> >
> >
> > ========
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