Launch of Xtreme Support

date posted 17th January 2003 16:33

Dear Customer

Launch of Xtreme Support

I am delighted to announce that from Monday the 20th of January we will offer a much-enhanced level of customer service, faster turnaround for technical problems and an unparalleled level of general advice and assistance for customers using our products.

This initiative is called Xtreme Support and it is unique in the UK marketplace.

A key element of Xtreme Support is our new Fasthosts Customer Support System. This system tracks all your emails and phone calls and ensures we are always fully aware of the history of your account.

Please ensure you include your Account Number and new Xtreme Support PIN in all future emails to our support team.

Your unique Account Number and Support PIN are below:

- Account Number: n37844
- Xtreme Support Pin: 0963


New Web Based Technical Resource

We are also launching Xtreme Support online at http://xtreme.fasthosts.co.uk providing web based technical resources including:

- Frequently Asked Questions
- Technical White Papers
- Technology announcements
- An extensive, searchable online Knowledge Base
- A dedicated Customer Forum, allowing you to post questions and comments and interact with other Fasthosts customers online.


Our commitment to you

There are many things that make Fasthosts unique in the UK:

- We have an innovative range of hosting solutions built based on the precise needs of our customers, resellers and partners.
- Our technology allows us to offer services at a highly competitive price, unmatched by any other hosting provider.
- And, we already offer a friendly technical helpdesk, supporting you over the phone and by email, 24 hours a day, 7 days a week.

I want Fasthosts to be renowned for it's unique levels of customer service and technical support. Innovation in these areas is just as important as in the products that have made us the leading web hosting company in the UK.

As always, please let us know if you have any ideas about how we can improve your experience as a customer. We would welcome your input and ideas about Xtreme Support. Please post your comments to the Forum Feedback section on the Xtreme Support Forum.

Thank you for choosing Fasthosts - the power behind web hosting.

Andrew Michael
Managing Director
Fasthosts Internet Limited

Xtreme Support Team
Fasthosts Internet Ltd.
http://www.fasthosts.co.uk
http://www.ukreg.com

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Xtreme Support http://xtreme.fasthosts.co.uk
High Quality Web Hosting http://www.fasthosts.co.uk
Dedicated Servers http://dedicated.fasthosts.co.uk
Value Domain Name registration http://www.ukreg.com
Fast, free Internet access http://dial.fasthosts.co.uk

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This message (including any attachments) is confidential and may be
legally privileged. If you are not the intended recipient, you should
not disclose, copy or use any part of it - please delete all copies
immediately and notify Fasthosts Internet Limited on +44 (0)1452 541252.

Fasthosts is registered in England and Wales.
Registered Office Discovery Court, 154 Southgate Street, Gloucester,
Gloucestershire, UK GL12EX.
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