Re: FN-FORUM: Aria Technology .........

date posted 18th August 2003 19:15

I've bought from aria a couple of times but only small items
and I've always gone into the store for them, no problems so
far.

Interesting side note they have there site available in the store
so you can browse while you wait, thats why its so image intensive.

other places you might want to try whilst shopping for gear
at round about the same price level -

www.microdirect.co.uk
www.europacomputers.com - awful site but very cheap
www.microwarehouse.co.uk
and the old stand by
www.scan.co.uk

regards,

Darren Yates
[EMAIL REMOVED]
http://dittodesign.co.uk

----- Original Message -----
From: "Liam Martin" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Monday, August 18, 2003 6:12 PM
Subject: RE: FN-FORUM: Aria Technology .........


>
> I have ordered a few thousand pounds worth of stuff from aria in the past
> year or so and I must say I am extremely happy with the service and
> everything in general.
>
> Prices are very good indeed, delivery is prompt and my experience with
> customer service has been second to none.
>
> Out of everything I have ordered, I had a faulty motherboard. I sent back
> the faulty motherboard to them and within 1 week they had a brand new one
> shipped back to me.
>
> I continue to recommend aria to anyone looking at buying peripherals and
> components... it's a shame to hear of your problems!
>
> Liam Martin
>
>
> -----Original Message-----
> From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Sasha
> Morgan
> Sent: 18 August 2003 18:06
> To: FN-FORUM / [EMAIL REMOVED]
> Subject: Re: FN-FORUM: Aria Technology .........
>
>
>
>
>
> I know the feeling - think it was just before Christmas last year I bought
> 512 DDR off them. Needless to say it didn't work.
>
> I still haven't had a refund and apparently I'm not going to get one -
they
> said it worked and now want to charge me for independent testing and
> reposting before I can have my broken RAM back.
>
> The worst part of all was their condescending customer services team who
> basically said - aaahh poor little girl do you know what your doing with a
> computer? maybe you should leave it to the experts.....or get a man to do
it
> for me!!
>
>
> Avoid like the plague....
>
>
> Sasha
>
>
>
> > "Heads Up"
> >
> > I recently had to purchase the various 'parts' for a new PC and,
> > following a recommendation on the list a couple of months or so ago, I
> > had a look at Aria Technology (http://www.aria.co.uk).
> >
> > I ordered a fair amount of stuff from them and felt it may be useful to
> > give some feedback to the folks on the list :
> >
> > In their favour :
> >
> > 1. Prices seem pretty good - I found a couple of items cheaper
> > elsewhere, but overall I don't think I could've got a much better deal.
> >
> > 2. Delivery of the orders I placed was prompt - arrived mid-morning the
> > next day
> >
> > 3. Their hot deals (change regularly) are pretty interesting, but need
> > to be grabbed promptly - a couple of the items I wanted were hot deals
> > one day, and then when I got to placing my order, they weren't any more!
> >
> > To their detriment :
> >
> > 1. I placed my order over the 'phone as I wanted some technical
> > 'reassurance' that I was ordering the right things. I asked the guy if
> > the heat sink/fan I'd chosen was suitable. He assured me it was. In
> > actual fact I didn't need it as I'd ordered a P4 processor that came
> > with it's own custom heat sink & fan. I had to return this item which,
> > had it not been for (2) below, would've cost me money!
> >
> > 2. The case I ordered had several faults, most of which didn't become
> > apparent until most of the kit had been installed. To their credit they
> > agreed to replace the case the next day, but insisted that the faulty
> > one had to be collected at the same time - this meant I couldn't take
> > things out of the faulty case and slap them straight into the new one
> > (being a non-technical type person I'd have preferred to 'mirror' the
> > changeover).
> >
> > 3. The second case that was delivered also had a fault - once again,
> > this didn't become apparent until I'd re-built the wretched thing! The
> > drive bay door lock is faulty. Aria's initial solution was to send me
> > another case ..... NOT! After some pressure they agreed to let me have
> > a replacement door, but only after they received the faulty one back.
> > No matter how much I complained, they would not budge. They agreed they
> > would cover the carriage cost of the return, but were resolute in not
> > sending the replacement door out first and collecting the faulty one at
> > the same time. I spoke to their Sales department and told them they'd
> > get no more orders from me if they didn't see sense, but they claimed to
> > have no influence over customer support. I asked to speak to the Sales
> > Manager, and apparently they don't have one and the MD is filling this
> > role - and he doesn't take telephone calls. The Customer Services
> > Manager wasn't available and "wouldn't talk to me even if he was".
> >
> > I did actually manage to repair the lock to the extent that it sort of
> > works - it's not ideal but it's a lot less hassle than removing the
> > door, trekking to the Post Office, sitting with a semi-naked PC for a
> > week and then attaching another door (the door has wiring into the main
> > chassis so it's not a straightforward process).
> >
> > So, I'm not impressed with Aria's post-sales support - not so much the
> > fact that they won't remedy problems, but the fact that they take such a
> > short-sighted attitude towards customer care.
> >
> > Rant over .... I'd be interested though to learn if anyone else has had
> > good or bad experiences
> >
> > Kerry
> >
> >
>
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