Re: FN-FORUM: Aria Technology .........

date posted 18th August 2003 20:21

I would say ebuyer and MicroDirect!
I've used em both with no issues!
----- Original Message -----
From: [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Monday, August 18, 2003 7:46 PM
Subject: Re: FN-FORUM: Aria Technology .........


|
| I've bought from aria a couple of times but only small items
| and I've always gone into the store for them, no problems so
| far.
|
| Interesting side note they have there site available in the store
| so you can browse while you wait, thats why its so image intensive.
|
| other places you might want to try whilst shopping for gear
| at round about the same price level -
|
| www.microdirect.co.uk
| www.europacomputers.com - awful site but very cheap
| www.microwarehouse.co.uk
| and the old stand by
| www.scan.co.uk
|
| regards,
|
| Darren Yates
| [EMAIL REMOVED]
| http://dittodesign.co.uk
|
| ----- Original Message -----
| From: "Liam Martin" [EMAIL REMOVED]
| To: [EMAIL REMOVED]
| Sent: Monday, August 18, 2003 6:12 PM
| Subject: RE: FN-FORUM: Aria Technology .........
|
|
| >
| > I have ordered a few thousand pounds worth of stuff from aria in the
past
| > year or so and I must say I am extremely happy with the service and
| > everything in general.
| >
| > Prices are very good indeed, delivery is prompt and my experience with
| > customer service has been second to none.
| >
| > Out of everything I have ordered, I had a faulty motherboard. I sent
back
| > the faulty motherboard to them and within 1 week they had a brand new
one
| > shipped back to me.
| >
| > I continue to recommend aria to anyone looking at buying peripherals and
| > components... it's a shame to hear of your problems!
| >
| > Liam Martin
| >
| >
| > -----Original Message-----
| > From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Sasha
| > Morgan
| > Sent: 18 August 2003 18:06
| > To: FN-FORUM / [EMAIL REMOVED]
| > Subject: Re: FN-FORUM: Aria Technology .........
| >
| >
| >
| >
| >
| > I know the feeling - think it was just before Christmas last year I
bought
| > 512 DDR off them. Needless to say it didn't work.
| >
| > I still haven't had a refund and apparently I'm not going to get one -
| they
| > said it worked and now want to charge me for independent testing and
| > reposting before I can have my broken RAM back.
| >
| > The worst part of all was their condescending customer services team who
| > basically said - aaahh poor little girl do you know what your doing with
a
| > computer? maybe you should leave it to the experts.....or get a man to
do
| it
| > for me!!
| >
| >
| > Avoid like the plague....
| >
| >
| > Sasha
| >
| >
| >
| > > "Heads Up"
| > >
| > > I recently had to purchase the various 'parts' for a new PC and,
| > > following a recommendation on the list a couple of months or so ago, I
| > > had a look at Aria Technology (http://www.aria.co.uk).
| > >
| > > I ordered a fair amount of stuff from them and felt it may be useful
to
| > > give some feedback to the folks on the list :
| > >
| > > In their favour :
| > >
| > > 1. Prices seem pretty good - I found a couple of items cheaper
| > > elsewhere, but overall I don't think I could've got a much better
deal.
| > >
| > > 2. Delivery of the orders I placed was prompt - arrived mid-morning
the
| > > next day
| > >
| > > 3. Their hot deals (change regularly) are pretty interesting, but need
| > > to be grabbed promptly - a couple of the items I wanted were hot deals
| > > one day, and then when I got to placing my order, they weren't any
more!
| > >
| > > To their detriment :
| > >
| > > 1. I placed my order over the 'phone as I wanted some technical
| > > 'reassurance' that I was ordering the right things. I asked the guy
if
| > > the heat sink/fan I'd chosen was suitable. He assured me it was. In
| > > actual fact I didn't need it as I'd ordered a P4 processor that came
| > > with it's own custom heat sink & fan. I had to return this item
which,
| > > had it not been for (2) below, would've cost me money!
| > >
| > > 2. The case I ordered had several faults, most of which didn't become
| > > apparent until most of the kit had been installed. To their credit
they
| > > agreed to replace the case the next day, but insisted that the faulty
| > > one had to be collected at the same time - this meant I couldn't take
| > > things out of the faulty case and slap them straight into the new one
| > > (being a non-technical type person I'd have preferred to 'mirror' the
| > > changeover).
| > >
| > > 3. The second case that was delivered also had a fault - once again,
| > > this didn't become apparent until I'd re-built the wretched thing!
The
| > > drive bay door lock is faulty. Aria's initial solution was to send me
| > > another case ..... NOT! After some pressure they agreed to let me
have
| > > a replacement door, but only after they received the faulty one back.
| > > No matter how much I complained, they would not budge. They agreed
they
| > > would cover the carriage cost of the return, but were resolute in not
| > > sending the replacement door out first and collecting the faulty one
at
| > > the same time. I spoke to their Sales department and told them they'd
| > > get no more orders from me if they didn't see sense, but they claimed
to
| > > have no influence over customer support. I asked to speak to the
Sales
| > > Manager, and apparently they don't have one and the MD is filling this
| > > role - and he doesn't take telephone calls. The Customer Services
| > > Manager wasn't available and "wouldn't talk to me even if he was".
| > >
| > > I did actually manage to repair the lock to the extent that it sort of
| > > works - it's not ideal but it's a lot less hassle than removing the
| > > door, trekking to the Post Office, sitting with a semi-naked PC for a
| > > week and then attaching another door (the door has wiring into the
main
| > > chassis so it's not a straightforward process).
| > >
| > > So, I'm not impressed with Aria's post-sales support - not so much the
| > > fact that they won't remedy problems, but the fact that they take such
a
| > > short-sighted attitude towards customer care.
| > >
| > > Rant over .... I'd be interested though to learn if anyone else has
had
| > > good or bad experiences
| > >
| > > Kerry
| > >
| > >
| >
| > ==========
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