Re: FN-FORUM: Aria Technology .........

date posted 18th August 2003 20:59

I'm ebuyer and dabs right down the line, although dabs online inventory
system is a work of fiction (300 in stock, but strangely, none we can send
to you). No problems with either.

Hutch

----- Original Message -----
From: "John Sampson" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Monday, August 18, 2003 8:53 PM
Subject: Re: FN-FORUM: Aria Technology .........


>
> I would say ebuyer and MicroDirect!
> I've used em both with no issues!
> ----- Original Message -----
> From: [EMAIL REMOVED]
> To: [EMAIL REMOVED]
> Sent: Monday, August 18, 2003 7:46 PM
> Subject: Re: FN-FORUM: Aria Technology .........
>
>
> |
> | I've bought from aria a couple of times but only small items
> | and I've always gone into the store for them, no problems so
> | far.
> |
> | Interesting side note they have there site available in the store
> | so you can browse while you wait, thats why its so image intensive.
> |
> | other places you might want to try whilst shopping for gear
> | at round about the same price level -
> |
> | www.microdirect.co.uk
> | www.europacomputers.com - awful site but very cheap
> | www.microwarehouse.co.uk
> | and the old stand by
> | www.scan.co.uk
> |
> | regards,
> |
> | Darren Yates
> | [EMAIL REMOVED]
> | http://dittodesign.co.uk
> |
> | ----- Original Message -----
> | From: "Liam Martin" [EMAIL REMOVED]
> | To: [EMAIL REMOVED]
> | Sent: Monday, August 18, 2003 6:12 PM
> | Subject: RE: FN-FORUM: Aria Technology .........
> |
> |
> | >
> | > I have ordered a few thousand pounds worth of stuff from aria in the
> past
> | > year or so and I must say I am extremely happy with the service and
> | > everything in general.
> | >
> | > Prices are very good indeed, delivery is prompt and my experience with
> | > customer service has been second to none.
> | >
> | > Out of everything I have ordered, I had a faulty motherboard. I sent
> back
> | > the faulty motherboard to them and within 1 week they had a brand new
> one
> | > shipped back to me.
> | >
> | > I continue to recommend aria to anyone looking at buying peripherals
and
> | > components... it's a shame to hear of your problems!
> | >
> | > Liam Martin
> | >
> | >
> | > -----Original Message-----
> | > From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of
Sasha
> | > Morgan
> | > Sent: 18 August 2003 18:06
> | > To: FN-FORUM / [EMAIL REMOVED]
> | > Subject: Re: FN-FORUM: Aria Technology .........
> | >
> | >
> | >
> | >
> | >
> | > I know the feeling - think it was just before Christmas last year I
> bought
> | > 512 DDR off them. Needless to say it didn't work.
> | >
> | > I still haven't had a refund and apparently I'm not going to get one -
> | they
> | > said it worked and now want to charge me for independent testing and
> | > reposting before I can have my broken RAM back.
> | >
> | > The worst part of all was their condescending customer services team
who
> | > basically said - aaahh poor little girl do you know what your doing
with
> a
> | > computer? maybe you should leave it to the experts.....or get a man to
> do
> | it
> | > for me!!
> | >
> | >
> | > Avoid like the plague....
> | >
> | >
> | > Sasha
> | >
> | >
> | >
> | > > "Heads Up"
> | > >
> | > > I recently had to purchase the various 'parts' for a new PC and,
> | > > following a recommendation on the list a couple of months or so ago,
I
> | > > had a look at Aria Technology (http://www.aria.co.uk).
> | > >
> | > > I ordered a fair amount of stuff from them and felt it may be useful
> to
> | > > give some feedback to the folks on the list :
> | > >
> | > > In their favour :
> | > >
> | > > 1. Prices seem pretty good - I found a couple of items cheaper
> | > > elsewhere, but overall I don't think I could've got a much better
> deal.
> | > >
> | > > 2. Delivery of the orders I placed was prompt - arrived mid-morning
> the
> | > > next day
> | > >
> | > > 3. Their hot deals (change regularly) are pretty interesting, but
need
> | > > to be grabbed promptly - a couple of the items I wanted were hot
deals
> | > > one day, and then when I got to placing my order, they weren't any
> more!
> | > >
> | > > To their detriment :
> | > >
> | > > 1. I placed my order over the 'phone as I wanted some technical
> | > > 'reassurance' that I was ordering the right things. I asked the guy
> if
> | > > the heat sink/fan I'd chosen was suitable. He assured me it was.
In
> | > > actual fact I didn't need it as I'd ordered a P4 processor that came
> | > > with it's own custom heat sink & fan. I had to return this item
> which,
> | > > had it not been for (2) below, would've cost me money!
> | > >
> | > > 2. The case I ordered had several faults, most of which didn't
become
> | > > apparent until most of the kit had been installed. To their credit
> they
> | > > agreed to replace the case the next day, but insisted that the
faulty
> | > > one had to be collected at the same time - this meant I couldn't
take
> | > > things out of the faulty case and slap them straight into the new
one
> | > > (being a non-technical type person I'd have preferred to 'mirror'
the
> | > > changeover).
> | > >
> | > > 3. The second case that was delivered also had a fault - once again,
> | > > this didn't become apparent until I'd re-built the wretched thing!
> The
> | > > drive bay door lock is faulty. Aria's initial solution was to send
me
> | > > another case ..... NOT! After some pressure they agreed to let me
> have
> | > > a replacement door, but only after they received the faulty one
back.
> | > > No matter how much I complained, they would not budge. They agreed
> they
> | > > would cover the carriage cost of the return, but were resolute in
not
> | > > sending the replacement door out first and collecting the faulty one
> at
> | > > the same time. I spoke to their Sales department and told them
they'd
> | > > get no more orders from me if they didn't see sense, but they
claimed
> to
> | > > have no influence over customer support. I asked to speak to the
> Sales
> | > > Manager, and apparently they don't have one and the MD is filling
this
> | > > role - and he doesn't take telephone calls. The Customer Services
> | > > Manager wasn't available and "wouldn't talk to me even if he was".
> | > >
> | > > I did actually manage to repair the lock to the extent that it sort
of
> | > > works - it's not ideal but it's a lot less hassle than removing the
> | > > door, trekking to the Post Office, sitting with a semi-naked PC for
a
> | > > week and then attaching another door (the door has wiring into the
> main
> | > > chassis so it's not a straightforward process).
> | > >
> | > > So, I'm not impressed with Aria's post-sales support - not so much
the
> | > > fact that they won't remedy problems, but the fact that they take
such
> a
> | > > short-sighted attitude towards customer care.
> | > >
> | > > Rant over .... I'd be interested though to learn if anyone else has
> had
> | > > good or bad experiences
> | > >
> | > > Kerry
> | > >
> | > >
> | >
> | > ==========
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