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RE: FN-FORUM: Aria Technology .........
date posted 18th August 2003 22:00
Aria normally go to the northern computer fairs and sell the returned &
faulty stock there, I've seen them get major hassle for their attitude =
and
customer service... ;-)
2p
Regards
=20
Darren Spink
TEL: +44(0)113 253 4750
FAX: +44(0)113 253 1686
EML: [EMAIL REMOVED]
ICQ: 56667649=20
PGP Public Key:
http://pgpkeys.mit.edu:11371/pks/lookup?op=3Dget&search=3D0xD76AF8A5=20
-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of
[EMAIL REMOVED]
Sent: 18 August 2003 19:46
To: FN-FORUM / [EMAIL REMOVED]
Subject: Re: FN-FORUM: Aria Technology .........
I've bought from aria a couple of times but only small items and I've =
always
gone into the store for them, no problems so far.
Interesting side note they have there site available in the store so you =
can
browse while you wait, thats why its so image intensive.
other places you might want to try whilst shopping for gear
at round about the same price level -
www.microdirect.co.uk
www.europacomputers.com - awful site but very cheap =
www.microwarehouse.co.uk
and the old stand by www.scan.co.uk
regards,
Darren Yates
[EMAIL REMOVED]
http://dittodesign.co.uk
----- Original Message -----
From: "Liam Martin" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Monday, August 18, 2003 6:12 PM
Subject: RE: FN-FORUM: Aria Technology .........
>
> I have ordered a few thousand pounds worth of stuff from aria in the=20
> past year or so and I must say I am extremely happy with the service=20
> and everything in general.
>
> Prices are very good indeed, delivery is prompt and my experience with =
> customer service has been second to none.
>
> Out of everything I have ordered, I had a faulty motherboard. I sent=20
> back the faulty motherboard to them and within 1 week they had a brand =
> new one shipped back to me.
>
> I continue to recommend aria to anyone looking at buying peripherals=20
> and components... it's a shame to hear of your problems!
>
> Liam Martin
>
>
> -----Original Message-----
> From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of=20
> Sasha Morgan
> Sent: 18 August 2003 18:06
> To: FN-FORUM / [EMAIL REMOVED]
> Subject: Re: FN-FORUM: Aria Technology .........
>
>
>
>
>
> I know the feeling - think it was just before Christmas last year I=20
> bought 512 DDR off them. Needless to say it didn't work.
>
> I still haven't had a refund and apparently I'm not going to get one -
they
> said it worked and now want to charge me for independent testing and=20
> reposting before I can have my broken RAM back.
>
> The worst part of all was their condescending customer services team=20
> who basically said - aaahh poor little girl do you know what your=20
> doing with a computer? maybe you should leave it to the experts.....or =
> get a man to do
it
> for me!!
>
>
> Avoid like the plague....
>
>
> Sasha
>
>
>
> > "Heads Up"
> >
> > I recently had to purchase the various 'parts' for a new PC and,=20
> > following a recommendation on the list a couple of months or so ago, =
> > I had a look at Aria Technology (http://www.aria.co.uk).
> >
> > I ordered a fair amount of stuff from them and felt it may be useful =
> > to give some feedback to the folks on the list :
> >
> > In their favour :
> >
> > 1. Prices seem pretty good - I found a couple of items cheaper=20
> > elsewhere, but overall I don't think I could've got a much better=20
> > deal.
> >
> > 2. Delivery of the orders I placed was prompt - arrived mid-morning=20
> > the next day
> >
> > 3. Their hot deals (change regularly) are pretty interesting, but=20
> > need to be grabbed promptly - a couple of the items I wanted were=20
> > hot deals one day, and then when I got to placing my order, they=20
> > weren't any more!
> >
> > To their detriment :
> >
> > 1. I placed my order over the 'phone as I wanted some technical=20
> > 'reassurance' that I was ordering the right things. I asked the guy =
> > if the heat sink/fan I'd chosen was suitable. He assured me it was. =
=20
> > In actual fact I didn't need it as I'd ordered a P4 processor that=20
> > came with it's own custom heat sink & fan. I had to return this=20
> > item which, had it not been for (2) below, would've cost me money!
> >
> > 2. The case I ordered had several faults, most of which didn't=20
> > become apparent until most of the kit had been installed. To their=20
> > credit they agreed to replace the case the next day, but insisted=20
> > that the faulty one had to be collected at the same time - this=20
> > meant I couldn't take things out of the faulty case and slap them=20
> > straight into the new one (being a non-technical type person I'd=20
> > have preferred to 'mirror' the changeover).
> >
> > 3. The second case that was delivered also had a fault - once again, =
> > this didn't become apparent until I'd re-built the wretched thing! =20
> > The drive bay door lock is faulty. Aria's initial solution was to=20
> > send me another case ..... NOT! After some pressure they agreed to=20
> > let me have a replacement door, but only after they received the=20
> > faulty one back. No matter how much I complained, they would not=20
> > budge. They agreed they would cover the carriage cost of the=20
> > return, but were resolute in not sending the replacement door out=20
> > first and collecting the faulty one at the same time. I spoke to=20
> > their Sales department and told them they'd get no more orders from=20
> > me if they didn't see sense, but they claimed to have no influence=20
> > over customer support. I asked to speak to the Sales Manager, and=20
> > apparently they don't have one and the MD is filling this role - and =
> > he doesn't take telephone calls. The Customer Services Manager=20
> > wasn't available and "wouldn't talk to me even if he was".
> >
> > I did actually manage to repair the lock to the extent that it sort=20
> > of works - it's not ideal but it's a lot less hassle than removing=20
> > the door, trekking to the Post Office, sitting with a semi-naked PC=20
> > for a week and then attaching another door (the door has wiring into =
> > the main chassis so it's not a straightforward process).
> >
> > So, I'm not impressed with Aria's post-sales support - not so much=20
> > the fact that they won't remedy problems, but the fact that they=20
> > take such a short-sighted attitude towards customer care.
> >
> > Rant over .... I'd be interested though to learn if anyone else has=20
> > had good or bad experiences
> >
> > Kerry
> >
> >
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
> redmail.com - webmail with a difference!
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>=20
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