RE: FN-FORUM: BT BrokenWorld

date posted 22nd August 2003 12:16

On a similar vein, and possibly related, I've had two clients on the
'phone this morning (both of whom connect using BT OpenWorld dial-up)
complaining that they can't send mail. Their mail settings are set to
smtp.btclick.com which has previously worked without a problem (as BT
OpenWorld evidently don't have SMTP servers). Is it possible that BT
have blocked access to btclick SMTP servers by anyone that is not
actually a BT Click customer?? Anyone know anything about this?!

Cheers
Kerry

-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Paul
Civati
Sent: 22 August 2003 12:35
To: FN-FORUM / [EMAIL REMOVED]
Subject: Re: FN-FORUM: BT BrokenWorld



Ken Smith [EMAIL REMOVED] wrote:

> Anyone else got customers with no ADSL service from BT Openworld? One
> of mine has been out of service for coming up 36 hours. How widespread

> is this outage?

There have been two problems going on I believe, one was an
authentication problem that would have stopped people from re-connecting
if they get disconnected.

And this:

"
The attached briefing is being sent to your Broadband Service Providers
now. Can you please ensure your Customers comply with this briefing in
order to avoid the spread of this virus and the degredation of service
to the Broadband Network and their End Users.


BT WHOLESALE

Due to the release of the Worms NACHI, BLASTER-D & WELCHIA BT
Wholesale's Broadband network has been suffering intermittent
degradation of service. This has been causing service problems to your
End Users in the form of difficulties with connectivity and a general
slowdown in their broadband service. This is due to the high number of
End Users PCs and servers which have been infected by the Worms and
which in turn have been generating an extremely high level of extra
traffic such as ICMP.

In order to mitigate the effects of these Worms BT requires you (the
ISP) to communicate with your equipment suppliers and to immediately
implement any recommendations that they make. In addition, should your
End Users be affected by the Worms in the manner detailed in their
Operating Systems Suppliers website, then it is imperative that you
communicate to them the need for them to implement any necessary patches
and fixes required. If your End Users' equipment is affected by these
vulnerabilities then it is your responsibility to immediately advise
them on the appropriate disinfection processes to be employed.

End.
20th August 2003
"

-Paul-

--
Paul Civati www.xensia.net
Xensia, London UK - Quality UK Hosting Services


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