Re[2]: FN-FORUM: PC World vs Dell - recommendations?

date posted 9th January 2004 15:25

Second vote for Dell, when I was permie I supported a couple of
hundred of Optiplex machines, and they were reliable, easy to maintain
yourself, and the business support was very good (even when we were
moving office and 'someone' dropped a £4k server right on the RAID
card).

I've avoided PC World for many years, and never dealt with their
business side of things, but i've had the joiner in for the last two
weeks, and he keeps banging on about how he had to almost beat a PC
World manager over the head to get a replacement machine after many
hours of useless phone support.

-- Richard
http://www.rwatt.co.uk

Friday, January 09, 2004, 3:17:48 PM, you wrote:
---------------------------------------

PJW> Iain Bruce wrote:

>>
>> I'd like to get the machines from PC World, primarily because I haven't
>> heard many horror stories regarding PC World support. Yet.
>>
>> However, the client may want to use Dell, who I've heard plenty of horror
>> stories about.
>>
>> Would anyone have any comments on either of these two companies and their
>> PCs/service/support?
>>
PJW> PC World, wouldn't touch them with a barge pole, customer service is
PJW> terrible, repairs non existant.
PJW> We have about 60 Dell PCs at school (and a couple of servers), all of
PJW> which have been brilliant - not the cheapest, but if they can stand the
PJW> rigours of 6-11 year olds on a daily basis...

PJW> Paul.