Re: FN-FORUM: technical advice re XP user accounts

date posted 10th August 2004 23:20

Log on to the server remotely (using TS or something similar and reset the
user's password) is what I do. Might be better to find out what is causing
the problem - perhaps bad time synchronization. Or delegate control to
someone on site so they can reset passwords.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kathy
http://www.vendetta.co.uk
+44(0)7005 982 261
DNRC Minister for Useful but Irritating Information and Trivia
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
----- Original Message -----
From: [EMAIL REMOVED] "JPSnet.co.uk" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Tuesday, August 10, 2004 11:55 PM
Subject: FN-FORUM: technical advice re XP user accounts


>
> Hi,
>
> I know this is the freelance mailinglist so if this questions belongs
> to another mailinglist, please don't be offended and just tell me
> where I better post it. In the meantime, here it goes:
>
> I started a part time support role recently and the majority of the
> issues are relating to Win2K (I know, I'll try to update them)and XP
> systems not responding to the commonly known User ID's and passwords.
> Due to the fact that Admin is not allowed at the clients location, how
> can you reset them or ensure that the client has the ability to login
> again?
>
> One of our ideas is a bootable CD that can restore the User ID and
> password for a standard user. That could be sent to the client and
> reduce our support costs considerably. Any ideas how to generate this
> or any quote to do this for us?
>
> Any response and suggestion as always most welcome.
>
> Regards
> Peter
>
> --
> Freelancers, contractors earn more with Prosperity4
> Call 0870 870 4414 or visit www.prosperity4.com
> and benefit from Inland Revenue approved expenses today.
>
> To advertise here: http://www.freelancers.net/advertising.html
>
>