RE: FN-FORUM: arghh

date posted 19th August 2004 16:09

Take up archery, I'm going to.....

Chaz..

> -----Original Message-----
> From: Debi Sykes [EMAIL REMOVED]
> Sent: 19 August 2004 14:59
> To: Charles E. Gatenby
> Subject: FN-FORUM: arghh
>
>
> Why is it when you try to make things easier for the customer
> they don't appreciate it...
>
> I just got off the phone from a customer who I had some time
> ago designed their website, well last week they asked me to
> design some really simple templates and also come in for a
> couple of hours of tutorial on how to change them, so I did
> that and when I was there they made text changes to the
> templates, so then they asked me to change a link on the
> templates, so I downloaded the templates they had made
> changes to and just changed the links on them, and made sure
> I didn't change back any changes they made last week to the
> text, well I get a phone call asking, why have I changed the
> templates, they don't look the same- the text isnt the same
> as the original templates, any amount of explaining on my
> part - just doesn't seem to make any sense to them...at first
> they had even forgotten they had asked me to change the link
> and didn't know why i was resending the templates back in the
> first place...????....Plus I can't really see me being able
> to charge for any of this extra changes I am making to the links etc.
>
> Arghhh!
>
>
> www.dsdesign-art.co.uk
> 07830 237806