RE: FN-FORUM: Website invoice advice needed please!

date posted 25th January 2005 22:46

Hi Luke

It's difficult to judge the correct course of action without knowing the
circumstances in detail - contractual arrangements etc - but in your shoes,
I wouldn't agree to the training session before any payment at all had been
made. I would agree upon most of the (very delinquent) invoice being settled
first, with a small balance being payable when you train the nominated
person in the use of the CMS.

They could be right about disabling the website - I would be very careful
about using that as a tactic. On balance, I really think that you should
engage the services of a debt collector and/or lawyer to write a carefully
worded letter setting out your demands/proposal for compromise, whatever.
Thomas Higgins has been mentioned on this forum before - might be an option.

Also check out the www.payontime.co.uk site - it has some useful
information. Whatever you do, don't leave this - I don't know who the client
is, or whether they may be in financial difficulty, but the sooner you deal
with the problem, the better.

Good luck. It's a real pain when you have to deal with bad payers. Don't let
them off the hook - if you've done the work, you should be paid.

Kind regards
Lindsay