Re: FN-FORUM: IT support contracts

date posted 15th July 2005 16:01

I charge my clients for a days work up front, ie £300.

I then tick off time as and when its used untill I'm down to one hour then
re-bill for a further 8 hours.

HTH

Trevor


----- Original Message -----
From: "LinWin" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Friday, July 15, 2005 1:04 PM
Subject: RE: FN-FORUM: IT support contracts



What does remote support include? Problems of any nature or just hardware
and operating system related? I don't really want to end up talking people
through how to save a word document or that kind of stuff if you know what I
mean.

Cheers

-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Sadiq
Datoo
Sent: 15 July 2005 11:45
To: FN-FORUM / [EMAIL REMOVED]
Subject: Re: FN-FORUM: IT support contracts


On 15 Jul 2005, at 11:30, LinWin wrote:

> But what would be a reasonable monthly fee / hourly rate?

BT offer their remote support service for £15 per desktop per month.

i charge about the same and offer unlimited phone support

as it happens im looking for someone to cover me for a month while im
out of town, for onsite support. if anyone in north west london or
near by is interested please get in touch.

Sadiq


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