Re: FN-FORUM: Client contracts/proposals

date posted 27th January 2006 15:14

On 27 Jan 2006, at 15:06, James Firth wrote:

> Use a voice recorder to record any contract negotiations over the
> phone.
> For legal (copyright) reasons you should tell the caller that you
> have call
> recording equipment installed, and that calls may be recorded. You
> can get
> a nifty plug-in for Skype.

It's illegal to record somebody over the phone without their
permission - isn't it? Not on copyright grounds - but for Data
Protection Act reasons. That's why whenever you phone a call centre
they always say something like: "your call may be monitored or
recorded for training and quality control purposes".

If you did decide to go down this route it would be advisable to
present a transcript of the conversation - rather than a tape. You
could claim you wrote it as you were on the phone.