Re: FN-FORUM: am i being too soft or harsh?

date posted 1st June 2006 10:20

> However, I have a particular client who has begun to request changes to
> their site on a regular basis. Their site has been running for about a =
=3D
> year
> now but in the past month, they have suddenly started asking for
> alterations. For example, I have now changed their fees 3 times in less =
=3D
> than
> 4 weeks. Today, in an email thanking me for the last change, she has =3D
> asked
> for something else to be done. Now, ok, each alteration literally takes =
=3D
> less
> than a minute. We=3D92re not talking about major issues here. But it is a
> complete pain in the arse. And if every client did it, there certainly =
=3D
> would
> be a problem.

I would say make it clear to the client that these little updates are ok.=
=20
If they aren't taking more than a minute, whilst annoying you will win out=
=20
in the long term. If you are going to have to revamp the entire site then=
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I would say charge them. A simple email, not being harsh just explaining=20
this should be ok. Prehaps also ask them why prices keep changing in the=20
first place.=20

What about pitching some sort of basic admin tool where they could do it=20
themselves?

Rus

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