RE: FN-FORUM: am i being too soft or harsh?

date posted 1st June 2006 10:21

I'd probably explain that I have had a lot of interest recently and as =
a
result I have a larger client base. Therefore I will be limiting =
updates to
1 or 2 per month. But that's just me!

-----Original Message-----
From: Paul Bryant [EMAIL REMOVED]
Sent: 01 June 2006 11:19
To: FN-FORUM / [EMAIL REMOVED]
Subject: FN-FORUM: am i being too soft or harsh?


Many of my clients are B&B=92s and independent hotels. I fully =
understand that
their business changes and that fees need to be altered annually. So =
I=92m
quite happy to update their sites for free when required. Normally this
isn=92t a problem.

However, I have a particular client who has begun to request changes to
their site on a regular basis. Their site has been running for about a =
year
now but in the past month, they have suddenly started asking for
alterations. For example, I have now changed their fees 3 times in less =
than
4 weeks. Today, in an email thanking me for the last change, she has =
asked
for something else to be done. Now, ok, each alteration literally takes =
less
than a minute. We=92re not talking about major issues here. But it is a
complete pain in the arse. And if every client did it, there certainly =
would
be a problem.

Obviously there is a balance between offering a reasonable service and =
being
taken for a ride. How do you all handle this type of client?


kind regards
Paul Bryant

http://webdesignSME.co.uk

=A0
=A0




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