Re: FN-FORUM: Teehee

date posted 1st June 2006 15:09

On 1 Jun 2006, at 14:15, Lee Fogarty wrote:

> I must be in that kind of mood today.
>
> My credit card company just rang me. The first thing she said was
> 'can I ask you some security questions?'.
> I replied 'But you rang me! I should be asking you security
> questions!'
>
> She hung up. Now I will never know what they were going to try to
> sell me.

I had a similar call from my bank (HSBC) a couple of weeks ago. "No
need to worry, it's just a courtesy call" said the guy. "You mean its a
sales call" says I. "No no" he assured me, "its a courtesy call to see
if we can help your business in any way. Would you have a couple of
minutes to talk?". "Go on then..." says I. "First I must ask you some
security questions... is that okay?"

My response was exactly the same as yours, Lee.

I was so irritated by this that I wrote to HSBC to complain about it.
Turns out it really was them. I got a bland corporate fob-off letter a
couple of weeks later to apologise and to tell me they wouldn't bother
me again.

I suggest you all do the same. They need to get the message that
telephone selling in this way really p*sses customers off! The very
idea that a greedy corporate like HSBC would employ thousands of people
just to make "courtesy" calls. Do they think we are stupid or what?



Best regards,

Ray

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