RE: FN-FORUM: What do people think of Basecamp?

date posted 6th March 2007 09:25

We use Basecamp for 17 clients. We begin with proposals and contracts, work
through development and then continue with customer service.

Our clients love it - it provides an audit trail of all conversations, a
roadmap for development and a central place for the client to fin files,
links and login for example.

Once the site is live it provides a conduit to maintain a relationship with
the client through maintenance and the opportunity to approach them with
follow up work.

Lastly, it also helps us at proposal stage. By uploading the proposal and
all documentation to Basecamp we come across as competent and professional
and have won several contracts purely based on the client logging into the
Basecamp project site.

Give it a go to see if it works - the basic level is free. Granted, it isn't
for everyone but if it does work for you it will increase revenues and
maintain customer retention.

JP.


> Fiaz Khan wrote:
> >
> > Hi All
> >
> > I am thinking of signing up to basecamp and creating accounts for my
> > clients for them to login and use the system also.
> >
> > Generally, how have clients taken to the system? Do they use it? Or do
> > they see it as additional work and not bother.
> >
> > Thanks
> >
> > Fiaz
> >
> >
> I agree with the other comments re: basecamp and similar and the
> problems of getting customers to use them, as opposed to email. I think
> they're great for collaborative teams/projects but not quite so good in
> a client relationship.
>
> I'm looking to get round this in a similar way to Adam and am toying
> with implementing a bug tracker/support system on my site (e.g. Help
> Center Live). The advantage of something like Help Center Live
> (http://www.helpcenterlive.com/) is that it also gives a Live Support
> ("I'm online" type thing) option to so they can talk to you live if they
> haven't got an instant messenger system.
>
> Just to hijack the thread for a second-has anyone any
> thoughts/recommendations on Help Center Live or equivalent.
>
> HTH
>
> Paul