RE: FN-FORUM: Angry Pickle

date posted 9th November 2007 13:32

Could you pass him on to someone who 'would be more suitable to his needs'.=
That way you can retain a level of professionalism and customer service an=
d not risk having your reputation tarnished?

I've never dumped a client personally, but had a boss who did so routinely =
because they didn't let us do what they employed us to do =E2=80=93 persona=
lly I think it shows a great deal of integrity towards your work, even if i=
t just because they're a pain in the arse!!

---


Morning all,

I find myself in a bit of a pickle today and would like your thoughts.


One of my clients is beginning to make me supremely angry. He
perpetually haggles on costs, always complains of having no budget,
doesn't understand or value design, and has a knack of revealing
deadlines hours before work is due. He's also rude, a shockingly poor
payer and is by no means one of my more financially reliant clients.
His haphazard way of working is beginning to impact my printer with whom
I have an excellent relationship and wouldn't want it damaged in any
way.

I've tried managing him alongside the projects we work on, but the
process always collapses. =20

So my plight is, do I tell this client where to go or suffer his
mind-numbingly stupid behaviour for ever and always?

I think I've just answered my own question...

But, has anyone else had to dump a client? I'd rather compose an email
than speak to him on the phone (it's like talking to a remedial brick
wall) but is that a bit weak? I fear he wouldn't remember a phone call
anyway. =20

Jon Hughes


No virus found in this outgoing message.
Checked by AVG Free Edition.=20
Version: 7.5.503 / Virus Database: 269.15.24/1117 - Release Date:
07/11/2007 22:52
=20


--=20
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