RE: FN-FORUM: Server dropping network connection

date posted 15th January 2008 21:04

I've had a call from one client earlier. He has purchased a PC of a =
friend
and wants it connected to his BT wireless internet. He complained that =
it
booted up slowly so first thing I did was check for viruses using a =
bootable
CD with a virus checker on. It found just over 1000 infected files!

I cleaned all of these and ran virus check using 3 separate programs - =
none
found. So far so good.=20

Now his new PC connects to his wireless router without any problems but =
wont
actually allow him to view any web pages. It comes up with the usual =
work
offline or reconnect rubbish and wont actually detect the fact that his =
PC
is connected to a wireless router. His other PCs can connect to his =
wireless
router and connect to the internet without problems. His new PC can ping =
the
wireless router and can ping the other PCs without any problems and all =
aer
operating on the same subnet range.

I suspect that his PC was originally configured to use a dial-up and has =
all
of the dial up files installed and is trying to use these rather than =
assume
his current network settings. There is evidence of installation of a BT
Voyager ADSL modem which further supports this. How can I ensure that =
all of
the files for dial-up are removed from his PC so that his PC can connect =
to
the internet using his new Wireless Router.=20

Or, taking into account the ferociousness of his viruses should I ignore =
all
of this and do a fresh re-install of Windows? Its Windows XP Home if =
that
makes any difference.

Nic=20