Re: FN-FORUM: Yahoo! Auto Response

date posted 4th May 2008 18:25

Mike A wrote:
> Do these people not realise the adverse effect on their business
> auto-responder incompetence causes?
>
> After two auto-responder incompetence cases with Heehaw (remember Laura?) I
> eventually called one of their bosses. The problem was fixed. I am aware of
> the loss to business because I know of two projects that did not go to them
> following the open display of their lack of knowledge or control. In the
> last week an excellent Edinburgh developer asked me if he should work with
> them after seeing a job vacancy they had run. I pointed to their ongoing
> auto-responder nonsense and he turned away (I think the phrase he used was
> ("bloody idiots").

Let's not forget that we can't be sure that it's their fault. Most
autoresponder software will ignore mail that obviously comes from a
mailing list.

This mailing list doesn't use any of the standard methods to identify
itself as a mailing list, so the autoresponder has no way of knowing to
ignore mail from this list.

The list owners have been informed of this many times, but they choose
to ignore the problem.

So it might not be the people using the autoresponders who are being the
biggest idiots here.

Dave...